SmilelineCo Help Hub
Welcome to the SmilelineCo Help Hub.
Find quick answers to the most common questions below. Can’t find what you’re looking for? Contact us here and we’ll get back to you within 1β3 business days.
π¦ Getting Your Files
How do I receive my files after purchase? After checkout, you will receive an email with your download link. You can also log into your account at SmilelineCo and find your files under the Downloads section.
I didn’t receive my download email. Please check your spam or promotions folder first, and search your inbox for “SmilelineCo.” If you still can’t find it, log into your account and check the Downloads section. Still having trouble? Contact us with your order number.
My download link has expired. Download links are valid for 180 days after purchase. If your link has expired, please contact us with your order number and we will do our best to assist you.
I need to re-download my files. Log into your account at SmilelineCo β go to Downloads β click the download button next to your product.
π¨οΈ Printing Help
What sizes are available? Most SmilelineCo products are available in A4, A5, and Personal size. The sizes included are clearly listed on each product page.
What print settings should I use? Select “Actual size” (100%), “Best quality,” and choose the correct paper size. If your printer crops the edges, try “Fit to page.”
What paper should I use? Standard printer paper works perfectly. For a premium feel, try 100-120gsm paper. For reusable pages, consider laminating or using a dry-erase pouch.
The colors look different from my screen. Screen and printer colors naturally vary. Make sure your printer is not on “draft” mode and that you’re printing on plain white paper for best results.
Do I need to print everything at once? Not at all β print only the pages you need right now and print more as you go.
π³ Orders & Payment
What payment methods do you accept? We currently accept PayPal. More payment options coming soon.
Can I use a coupon code? Yes! Enter your code at checkout. Only one code can be applied per order, and codes cannot be applied after checkout.
Do you charge tax or VAT? Where applicable, taxes are calculated automatically at checkout based on your location.
I was charged but didn’t receive an order confirmation. Please contact us with your email address and the approximate time of purchase. We will look into it right away.
π Refunds & Returns
Do you offer refunds? Due to the digital nature of our products, all sales are final. If you experience a technical issue such as a corrupted or missing file, please contact us within 7 days of purchase.
I received the wrong file. We’re sorry about that! Please contact us with your order number and we will send you the correct file immediately.
For full details, visit our Refund and Returns Policy.
π File & Tech Help
What file format will I receive? All products are delivered as high-resolution PDF files (300 dpi).
How do I open a PDF? We recommend the free Adobe Acrobat Reader, available for desktop and mobile.
Can I open files on my phone or tablet? Yes! Tap the download link and save to your Files app (iOS) or Downloads folder (Android).
Can I edit the files? Standard PDF products are not editable. If a product is editable, it will be clearly stated in the product title.
Β©οΈ Licensing & Use
What can I do with my purchase? All products are sold under a Personal Use License, for your own personal household use only.
I’m a teacher. Can I print for my students? Yes, with a Teacher License. Please select the Teacher License option when purchasing. One license covers one classroom only.
Can I share the files with others? Please share the product link, not the files. Each license covers one household or one educator.
Can I resell or redistribute the files? No. Resale, redistribution, and commercial use are not permitted.
For full details, visit our License Rights page.
π€ My Account
How do I create an account? You can create an account during checkout, or visit the My Account page to register anytime.
Where can I find my past purchases? Log into your account using the same email address used at checkout. Your files will be listed under Downloads.
I forgot my password. Click “Lost your password?” on the My Account page and follow the instructions sent to your email.
π¬ Still Need Help?
We read every message and aim to respond within 1β3 business days.For download issues, please check your spam folder first. π€
π Contact Us