Terms of Service
Last updated: August 2026
Welcome to SmilelineCo. These Terms of Service (“Terms”) govern your access to and use of smilelineco.com and your purchase and use of products offered through our website.
By accessing our website, creating an account, placing an order, or purchasing a product from SmilelineCo, you agree to these Terms. If you do not agree with these Terms, please do not use our website or purchase our products.
1. About SmilelineCo
SmilelineCo is an independent digital products business offering printable planner inserts, organizational resources, templates, and related digital content.
Unless otherwise stated in a product description, our products are delivered as digital files and no physical products are shipped.
2. Digital Products
All products sold through SmilelineCo are digital products.
Depending on the product, files may be provided in formats such as PDF or other digital formats specified on the relevant product page.
Because our products are digital:
- No physical item will be shipped.
- Download instructions may be delivered by email and/or through your account or order page.
- You are responsible for providing a valid email address when placing an order.
- You are responsible for ensuring that your device and software can open and use the applicable file format.
- You are responsible for having access to a suitable printer if you choose to print our products.
- We recommend downloading and securely saving your purchased files after purchase.
Product formats, sizes, included pages, and other specifications will be described on the relevant product page.
3. Digital Download Access
After successful payment, you will generally receive access to your purchased digital files through the download method provided at checkout.
Download links may remain available for a limited period, currently 180 days from the date of purchase, unless otherwise stated.
We recommend downloading and saving your files promptly after purchase.
If you experience a problem accessing a purchase, please contact us. We will make reasonable efforts to help you access a valid purchase, subject to applicable technical and legal limitations.
4. Personal Use License
Unless a product listing specifically states otherwise, all SmilelineCo products are provided under a Personal Use License.
When you purchase a SmilelineCo digital product, you receive a limited, non-exclusive, non-transferable license to use the purchased files for personal, non-commercial purposes.
You MAY:
- Download the purchased files for your personal use.
- Print the files for your own personal use.
- Print reasonable copies for use within your own household.
- Use the printed pages in your personal planner, binder, notebook, or organizational system.
- Make reasonable personal backups of your purchased files.
You MAY NOT:
- Resell the original digital files.
- Redistribute, share, or transfer the digital files to other people.
- Upload the files to websites, file-sharing services, cloud-sharing platforms, social media, or other public or private distribution channels for others to access.
- Offer the files as free downloads.
- Claim the designs, artwork, templates, or other content as your own.
- Modify the files for the purpose of creating or selling derivative products.
- Use the digital files or designs for commercial purposes without our prior written permission or an applicable commercial license.
- Print and sell physical copies of SmilelineCo designs.
- Include SmilelineCo files in products or services that you sell, distribute, or provide to others.
- Use our designs, graphics, or files to create competing digital products.
Purchasing a product does not transfer ownership or copyright in the underlying designs or files to you.
If you are interested in commercial licensing, please contact us before using our products commercially.
5. Intellectual Property
All content available through SmilelineCo, including but not limited to:
- Digital products
- Printable designs
- Templates
- Graphics
- Illustrations
- Text
- Product descriptions
- Logos
- Branding
- Website layouts
- Images
- Other original materials
is owned by or licensed to SmilelineCo and is protected by applicable intellectual property and copyright laws.
Your purchase gives you a limited license to use the purchased product according to these Terms. It does not transfer ownership of the intellectual property to you.
You may not copy, reproduce, distribute, publicly display, commercially exploit, or create unauthorized derivative works from SmilelineCo content without our prior written permission.
6. Pricing and Payment
Prices are displayed in U.S. Dollars (USD) unless otherwise stated.
We reserve the right to change product prices, promotions, bundles, or offers at any time. Price changes will not affect orders that have already been successfully completed, except where required by law.
Payment is processed through third-party payment providers available at checkout, which may include PayPal or other payment providers we may offer in the future.
You agree to provide accurate and complete billing and payment information.
We are not responsible for delays or failures caused by a payment provider, bank, card issuer, or other third-party payment service.
Discount Codes
Discount codes must be entered during checkout and applied successfully before completing your purchase.
Unless otherwise stated, discount codes cannot be applied retroactively to completed purchases or combined with other offers.
We reserve the right to cancel or modify promotions and discount codes where permitted by law.
7. Orders and Availability
We reserve the right to refuse, cancel, or limit an order where reasonably necessary, including in cases involving:
- Pricing or product listing errors
- Suspected fraud or unauthorized transactions
- Abuse of discount codes or promotions
- Technical errors
- Unauthorized resale or distribution
- Product availability or other operational issues
If we cancel an order after payment has been received, we will provide an appropriate refund where required.
8. Refunds and Digital Products
Because SmilelineCo products are digital downloads, purchases are generally non-refundable once the product has been downloaded or accessed, except where otherwise required by applicable law or where we determine that a refund is appropriate.
If you experience a genuine technical problem, such as:
- A corrupted file
- A missing file
- An incorrect file
- A download problem
- A technical issue that prevents reasonable access to your purchased product
please contact us within 7 days of purchase.
We will make reasonable efforts to resolve the issue, which may include providing a replacement file, correcting the issue, or providing another appropriate solution.
For complete information about refunds and eligible circumstances, please see our Refund and Returns Policy.
Your Statutory Consumer Rights
Nothing in these Terms is intended to exclude, restrict, or override any mandatory consumer rights or legal protections that apply to you under the laws of your country, state, or jurisdiction.
Where applicable law provides you with rights relating to digital content, digital services, refunds, conformity, cancellation, or other consumer protections, those rights remain unaffected.
9. Product Information and Compatibility
We make reasonable efforts to provide accurate product descriptions, images, file specifications, and other product information.
However:
- Colors may appear differently depending on your monitor, device, printer, paper, and printer settings.
- Printed results may vary depending on your printer, paper, ink, and settings.
- We do not guarantee that every file will work perfectly with every device, operating system, PDF reader, printer, or software configuration.
- Product specifications, included pages, formats, and other features may change over time.
Please review the product description carefully before purchasing.
If you are unsure whether a product is suitable for your needs, please contact us before purchasing.
10. Technical Support
SmilelineCo products may require a PDF reader or other compatible software.
For PDF products, we generally recommend using a current version of a reputable PDF reader, such as Adobe Acrobat Reader.
If you experience a download or file-access problem, please:
- Check your email spam or junk folder.
- Confirm that you are using the email address associated with your purchase.
- Try downloading the file again.
- Confirm that your PDF reader or applicable software is up to date.
- Contact us if the problem continues.
For purchase-related technical issues, please contact us within 7 days where possible so we can investigate the issue promptly.
11. Prohibited Uses
When using SmilelineCo, you agree not to:
- Use the website for unlawful purposes.
- Violate any applicable law or regulation.
- Attempt to gain unauthorized access to our website, accounts, systems, or databases.
- Interfere with or disrupt the operation or security of our website.
- Introduce viruses, malware, or other harmful code.
- Scrape, copy, reproduce, or systematically collect website content without permission.
- Attempt to circumvent security or access controls.
- Use our products or website to infringe the rights of others.
- Resell, redistribute, or commercially exploit our digital products without permission.
- Engage in activity that could damage, disable, overburden, or impair our website.
We reserve the right to restrict or terminate access to our website or services where we reasonably believe these Terms have been violated.
12. Third-Party Services
SmilelineCo may use third-party services to operate our website and business.
These may include:
- Payment providers
- Website hosting providers
- Analytics services
- Email and marketing providers
- Advertising providers
- Affiliate networks
- Other technology and service providers
Your interactions with third-party services may be subject to their own terms, conditions, and privacy policies.
SmilelineCo does not control and is not responsible for the policies, practices, availability, or performance of third-party services.
For more information about how third-party services may process personal information, please see our Privacy Policy and Cookie Policy.
13. Affiliate Marketing
SmilelineCo may participate in affiliate marketing programs.
Some links on our website may be affiliate links, meaning we may receive a commission or other compensation if you click a link and make a qualifying purchase or take another qualifying action.
This generally does not increase the price you pay.
Our affiliate relationships do not guarantee a particular recommendation or outcome.
For more information, please see our Affiliate Disclosure.
Amazon Associates
SmilelineCo may participate in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.
As an Amazon Associate, SmilelineCo may earn from qualifying purchases.
14. Advertising
SmilelineCo may display advertisements provided by third-party advertising services, including Google AdSense.
The presence of an advertisement does not constitute an endorsement or guarantee of the advertised product or service.
Third-party advertisers are responsible for their own products, services, claims, pricing, policies, and practices.
For more information about advertising technologies and cookies used on SmilelineCo, please see our Privacy Policy and Cookie Policy.
15. Disclaimer of Warranties
To the fullest extent permitted by applicable law, SmilelineCo and its website, content, and digital products are provided on an “as is” and “as available” basis.
We do not guarantee that:
- The website will always be available or uninterrupted.
- The website will always be free from errors or technical issues.
- Digital files will be compatible with every device, operating system, printer, or software configuration.
- Products will meet your individual expectations.
- The use of our products will produce a particular result.
- The information available on our website will always be complete, accurate, or current.
Nothing in these Terms limits any rights or warranties that cannot legally be excluded under applicable law.
16. Limitation of Liability
To the fullest extent permitted by applicable law, SmilelineCo will not be liable for indirect, incidental, special, consequential, exemplary, or similar damages arising from or related to your use of our website or products.
Where permitted by applicable law, our total aggregate liability arising from a specific purchase or claim will not exceed the amount you actually paid to SmilelineCo for the product giving rise to the claim.
Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable law.
17. Indemnification
To the extent permitted by applicable law, you agree to be responsible for losses, claims, liabilities, damages, costs, or expenses arising from your unlawful use of SmilelineCo, your violation of these Terms, or your infringement of our rights or the rights of third parties.
This provision does not apply to the extent that a claim results from our own unlawful conduct, negligence, or other circumstances where applicable law does not permit indemnification.
18. Privacy
Your use of SmilelineCo is also governed by our Privacy Policy and Cookie Policy.
These policies explain how we collect, use, store, and disclose information and how cookies and similar technologies are used on our website.
19. No Professional Advice
Information published on SmilelineCo may sometimes discuss money, budgeting, saving, business, side hustles, or other financial topics.
Such content is provided for general informational and educational purposes only and does not constitute financial, investment, legal, tax, accounting, or other professional advice.
Please review our Disclaimer for additional information.
20. Governing Law and Disputes
These Terms shall be governed by and interpreted in accordance with the applicable laws governing our business, except to the extent that mandatory consumer protection laws in your jurisdiction provide otherwise.
Before initiating formal legal proceedings, we encourage you to contact us and attempt to resolve any dispute in good faith.
Nothing in this section prevents you from exercising any mandatory rights or remedies available to you under applicable consumer protection laws.
21. Severability
If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be enforced to the fullest extent permitted by law, and the remaining provisions will continue in full force and effect.
22. No Waiver
If we do not immediately enforce a provision of these Terms, that does not mean that we waive our right to enforce that provision or any other provision in the future.
23. Entire Agreement
These Terms, together with our Privacy Policy, Cookie Policy, Refund and Returns Policy, Disclaimer, Affiliate Disclosure, and any other policies expressly incorporated into these Terms, constitute the applicable agreement between you and SmilelineCo regarding your use of our website and purchase of our products.
If there is a conflict between these Terms and another policy, the specific policy may control the matter addressed by that policy, to the extent permitted by applicable law.
24. Changes to These Terms
We may update these Terms from time to time to reflect changes in our business, products, website, technology, or applicable legal requirements.
When we make changes, we will update the “Last updated” date at the top of this page.
Your continued use of SmilelineCo after updated Terms become effective constitutes acceptance of the updated Terms, to the extent permitted by applicable law.
If you do not agree with updated Terms, you should discontinue use of the website.
25. Contact Us
If you have questions about these Terms of Service, our products, or your purchase, please contact us:
Email: hello@smilelineco.com
Website: SmilelineCo
We will make reasonable efforts to respond to customer and support inquiries promptly.