Digital Delivery Policy
Last updated: August 2026
SmilelineCo sells digital products only.
No physical products are shipped.
Because our products are delivered digitally, there are no shipping fees, local delivery options, in-store pickup, or international shipping services.
1. How You Receive Your Files
After completing your purchase, you will generally receive an order confirmation email containing instructions or a download link for your purchased files.
Depending on your order and account settings, you may also be able to access your files by logging into your SmilelineCo account and visiting your Downloads section.
Digital products are generally available immediately after successful payment, so there is no physical shipping or delivery waiting period.
2. I Didn’t Receive My Download Email
If you do not see your download email shortly after completing your purchase:
- Check your spam or junk folder.
- Check your promotions or other filtered email folders.
- Confirm that you entered the correct email address at checkout.
- Log into your SmilelineCo account and check your Downloads section, if applicable.
If you still cannot access your purchase, please contact us and we will be happy to help.
3. Download Availability
Download links may remain available for 180 days from the date of purchase, unless otherwise stated on the relevant product page or order information.
We recommend downloading and securely saving your purchased files soon after purchase.
If you have trouble accessing your purchase after the download period, please contact us. We will make reasonable efforts to help you access a valid copy of your purchase where appropriate.
4. Technical Issues
If your download link does not work, your file is corrupted, or you received the wrong file, please contact us.
We may:
- Re-send your download link
- Provide a replacement file
- Correct a technical issue
- Provide another reasonable solution where appropriate
For more information, please see our Refund and Returns Policy.
5. File Compatibility
Our digital products may require compatible software to open or use.
For PDF products, we generally recommend using a current version of a reputable PDF reader, such as Adobe Acrobat Reader.
You are responsible for ensuring that your device, software, and printer are compatible with the product before purchasing.
6. No Physical Shipping
Please note that SmilelineCo does not currently offer:
- Physical product shipping
- Local delivery
- In-store pickup
- International physical shipping
- Physical returns
If you are looking for a physical planner or printed product, please do not place an order unless the product listing specifically states that a physical product is included.
7. Contact Us
If you have trouble accessing a digital purchase, please contact us through our Contact page or email:
hello@smilelineco.com
Please include your order number and the email address used for your purchase where possible.
We aim to respond within 1–3 business days.